galaxy note 3 dropped calls
A number of owners have complained about fluctuating signal strength, even when the Note 3 isn’t moving. There are also reports about calls that drop a few seconds or so after connecting, or calls that fail after apparently good signal strength drops to zero on placing a call. If you find this is happening to you and you’re able to make calls without problems using a different phone in the same area, then here are some ideas.
- If you have a decent Wi-Fi or network connection then you could use a VoIP app as a backup. Try something like Skype, Tango, or Viber.
- To rule out a third-party app try booting into safe mode. Turn the Note 3 off and then press and hold the Power button and when the Samsung logo appears on screen, press and hold the Volume down key until the lock screen appears. If it worked you’ll see “safe mode” in the lower left corner. If your calls work perfectly then an app is causing the problem. A factory reset and selective reinstall is probably the fastest way to catch it.
- This could be related to your carrier and local network. It’s worth contacting them to ask about local service. You could try changing your PRL (Preferred Roaming List); some people have reported success with this. You can use the PRL Helper app and find a list of numbers at the XDA Developers forum.
- There’s a chance it’s your hardware’s fault. Contact your carrier, retailer, or Samsung about a replacement handset.